Statistics
Motivation
Provide an easy to understand analysis and interpretation of calling data from EasyCall PBX. Also provide a collection of useful data which are related to each other with focus on easy to understand presentation of such data. The historical standard is a CDR table, i.e. call data records. On this page, we would like to show you that Easy call statistics module provides much more useful statistics then this old CDR table.
Statistics Pages Overview
Calls history
This first table is equivalent of CDR table, just with more data inside. Each line represents one call for one operator. Very useful feature is export data to CSV files according to selected filter. The second table,”calls history – automat” contains data for automated calls, let say dialer calls.
Calls overview
These statistics contains several global overview likes tables or graphs. The main purpose is to provide a general overview of total numbers of calls, calls type in each category (incoming/outoing/dialer calls), etc. User should get fast information regarding many basic call data information without spending time on details (which can be found on other pages).
Queue
Queue related data can be found here. Module Queue is maybe the most important module from all, because many incoming calls ends in some queue. Standard strategy is assign a queue to each client or assign one queue to each group of operator which are sitting together in one place. These screenshots around are showing many useful information regarding queue calls, also these data are very related to specific operator. We added one handy feature here, it is option to assign an operator to the queue even for outgoing calls. If setup correctly then you can get all-in-one calls statistics for each client or group of operators. Even dialer calls ends in queue at all.
Operators
These pages contains statistics data with focus on work of each individual operator. Each operator can manipulate with many extensions (SIP accounts). Hence you can filter data regarding each operator (agent) + all of his SIP accounts or only each individual extension (SIP account). And as usually, selected data can be export to external CSV file.
Dialer campaigns
EasyCall heavily focus on dialer. If possible, than all cals should be create from dialer. It is faster and it means better efficiency. In this section you can find all statistics related to dialer, dialer campaigns and so on. You can even show time progress of each dialer campaign on EasyCall dialer timeline.
Other Statistics
Billings
Simple billing stats with option to export. It is useful tool for check you calling bills.
Passed calls
We are very proud to our version of passed call report. This is not just simple list with all not answered calls. Because all these not answered calls are grouped together and each group is checked separated. EasyCall is checking it over time and if a contact occurs then the passed call status also change. Statuses are in range from “new passed call” to “failed call back attempt” up to final state “connected with the missed call”.
Blacklist
EasyCall also provides an option to block selected telephone numbers. This page contains blacklisted version of CDR but only for these blocked calls.
